Refund policy

We have a 14-days return policy, which means you have 14 days from delivered date to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at calibonsaidepot@gmail.com. Please note that returns will need to be sent to the following address: Calibonsai Depot 4501 Littlejohn ST, Baldwin Park CA 91706 

You can always contact us for any return question at calibonsaidepot@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include pictures of the damaged item and shipping package as well.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at calibonsaidepot@gmail.com.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unopened soil bags, with tags, and in its original packaging.  

To start a return, you can contact us at calibonsaidepot@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at calibonsaidepot@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately within 3 days after delivery if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. If you received an item damaged during transit, please provide a picture of the damaged product, outer shipping box and the shipping label. This is a process for us at Calibonsai to submit a damage claim with the shipping carrier.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.